Development Support

Development Support

Our client is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, they deliver innovative software that empowers people to make better decisions and transform the way they do business. They provide their enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Your Focus: 

  • Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies  
  • Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance  
  • Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities  
  • Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries  
  • Prioritize and communicate product defects and enhancements to development teams  
  • Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums  
  • Enhance personal and professional growth by participating in Internal Training Programs ? 

Qualifications

  • Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
  • 2-3 years of experience in a Development Support role
  • Any MicroStrategy Certification
  • Strong technical and analytical skills
  • Excellent problem-solving and communication skills
  • MicroStrategy Platform usage or administration knowledge
  • Customer service experience
  • ANALYTICS
    • Maintaining data structure and relationships
    • Maintaining correct data source availability in MicroStrategy
    • Maintaining schema objects and status of Intelligent Cubes and element, object, and doc caches
    • Conducting performance testing and troubleshooting
    • Managing User, Group, and Role privileges
  • APPLICATIONS
    • Supporting existing reporting – aesthetic changes, derived metric creation, quality validation, troubleshooting
    • User and group management
    • Access Control List (ACL) management for application, objects, and environments
    • Application release testing, planning and deployment
    • Bug fixing of application related issues
    • Testing (UT and IT) fixes in DEV, QA, PROD

Desired Skills

  • Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus  
  • Database (SQL, RDBMS) knowledge is a plus 
Job Category: Customer Service Development support MicroStrategy
Job Type: Full Time
Job Location: Remote

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